Privacy policy

Last updated: October 23, 2025

RedPulse operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). RedPulse is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details: name, address, billing and shipping address, phone number, email address.

  • Financial information: payment card details, account numbers, transaction data.

  • Account information: username, password, security questions, preferences.

  • Transaction information: items viewed, added to cart, wishlisted, purchased, returned, exchanged, canceled.

  • Communications: information you provide when contacting support.

  • Device information: device, browser, network, IP address, identifiers.

  • Usage information: interaction data, navigation patterns, timestamps.

Personal Information Sources

We may collect personal information from:

  • Directly from you: account creation, purchases, communications, website interactions.

  • Automatically: cookies, analytics, device interactions.

  • Service providers: payment processors, logistics, analytics.

  • Partners or third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information to:

1. Provide, Tailor, and Improve the Services

Order processing, payments, shipping, returns, account management, personalization, recommendations.

2. Marketing and Advertising

Marketing emails, SMS, postal mail, targeted ads based on your activity.

3. Security and Fraud Prevention

Account authentication, fraud detection, public safety protection.

4. Communicating with You

Customer support, inquiries, service updates.

5. Legal Reasons

Compliance with laws, litigation, legal processes, enforcement of our policies.

How We Disclose Personal Information

We may disclose personal information to third parties in the following circumstances:

  • Shopify, vendors, and service providers (IT, payment processing, shipping, analytics).

  • Marketing partners for advertising and personalization.

  • At your instruction or consent (e.g., shipping partners, social login).

  • Affiliates and corporate group members.

  • Business transactions (merger, acquisition, bankruptcy).

  • Legal obligations or rights protection.

Relationship With Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services.
Shopify may use personal information from your interactions with our store and other merchants.
Shopify is responsible for responding to requests about data it processes.

To learn more:
Shopify Consumer Privacy Policy
Shopify Privacy Portal (rights requests)

Third-Party Websites and Links

We are not responsible for the privacy practices of third-party websites linked from the Services.
We encourage you to review their privacy policies before interacting with them.

Children’s Data

The Services are not intended for children.
We do not knowingly collect personal information from individuals under the age of majority.
We also do not knowingly “sell” or “share” personal information of individuals under 16 as defined by applicable law.

Security and Retention of Your Information

We use commercially reasonable safeguards, but no method is 100% secure.
We retain personal information only as long as necessary to provide Services, comply with laws, resolve disputes, and enforce policies.

Your Rights and Choices

Depending on your location, you may have rights such as:

  • Access / Know

  • Delete

  • Correct

  • Portability

  • Opt-out of sale or targeted advertising

  • Manage communication preferences

European/UK users may also have:

  • Objection or restriction of processing

  • Withdrawal of consent

You may exercise your rights through the Services or by contacting us.

We may need to verify your identity before processing your request.

Complaints

If you have concerns about our data practices, you may contact us.
Depending on your jurisdiction, you may also have the right to contact a data protection authority.

International Transfers

We may transfer and process personal information outside your country.
For transfers from the EEA or UK, we use approved mechanisms such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy at any time.
We will update the “Last updated” date and provide required notices when applicable.

Contact

If you have questions about our privacy practices or wish to exercise your rights, please contact us:

📧 support@myredpulse.com
📍 Lõõtsa tn 2a, Tallinn, 11415, EE

For purposes of applicable data protection laws, RedPulse is the data controller of your personal information.